Knowledge Base (2024)

FAQs

Knowledge Base? ›

A knowledge base is a self-serve customer service library that includes information about a product, service, or topic that helps customers find answers so they can solve problems on their own.

Knowledge Base Definition

Machine-readable knowledge bases store data that can only be analyzed by artificial intelligence systems. These solutions are interpreted and deducted by machines and, thus, are less interactive. Human-readable knowledge bases store documents and physical texts that can be accessed by humans.

In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases.

It is most commonly spelled as two words: knowledge base. However, many organizations use the one-word variation so you wouldn't be alone.

Knowledge base examples vary widely depending on the industry, organization, and intended audience. Some examples include internal wikis, customer self-service portals, and instructional guides. If this is the very first time you heard about customer self-service, check out What is customer self-service!

Epistemology is the philosophy of knowledge, or the study of knowledge itself, what it is and how it is possible. Knowledge was first defined by Plato as justified true belief. After Plato, Ancient Greek skeptics proposed that there is no surefire way to justify a belief.

The seven knowledge bases are (i) content knowledge; (ii) general pedagogical knowledge; (iii) curriculum knowledge; (iv) pedagogical content knowledge; (v) knowledge of learners and their characteristics; (vi) knowledge of educational contexts; and (vii) knowledge of educational ends, purposes, and values.

What 3 things are needed to create a knowledge base? ›

an individual's general background knowledge, which influences their performance on most cognitive tasks. a repository of factual and heuristic information, usually in machine-processable form.

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Difference Between Helpdesk and Knowledge Base Software

As we've explained, a help desk is a ticketing system to help teams collaboratively resolve customer queries. You use help desk software to interact with your customers, whereas a knowledge base is read-only by your customers.

Examples of knowledge base

Their work has added to the knowledge base of these viscous storms. Provide them the training and let it add to their knowledge base. No college degree is useless if it broadens your knowledge base.

Some common synonyms of knowledge are erudition, learning, and scholarship. While all these words mean "what is or can be known by an individual or by humankind," knowledge applies to facts or ideas acquired by study, investigation, observation, or experience.

centre of expertise. centre of knowledge. clearing house. clearing-house for information. college station.